Support Manager

About us

We are EasyWeek GmbH — a young, technology-driven company from Düsseldorf, Germany. Our mission is to increase business productivity by digitizing business processes. We've been in the online appointment software market since 2020.

EasyWeek (easyweek.io) is a dynamic startup specializing in online appointment software. We are committed to revolutionizing the way businesses manage their appointments and schedules, making it effortless and efficient.

We are currently looking for a proactive and caring Customer Support Manager who can communicate in Ukrainian, Russian, and English.

Job Description

Are you passionate about technology and providing exceptional customer support? Do you have experience in the IT field and fluency in Russian, Ukrainian, and English? If so, we're looking for you to join our team as a Remote Support Manager.

Responsibilities

• Chat Support: Engage with customers through our chat support platform (Intercom) to assist them with their questions, concerns, and technical issues promptly and professionally
• System Presentation: Be the go-to expert in presenting our software to potential customers online via Zoom or Google Meet when they request demos. Show them how EasyWeek can transform their appointment management
• Multilingual Support: Use your language skills in English, Ukrainian, and Russian to effectively support our diverse customer base
• Issue Resolution: Investigate and troubleshoot technical issues reported by customers, providing clear and concise solutions
• Develop and Maintain Technical Documentation: Knowledge bases and other support resources

Requirements

• Experience in organizing online sales and willingness to develop sales skills
• Fluency in Ukrainian/Russian
• Strong English communication skills — both written and spoken
• Confident computer skills (typing, quickly navigating between various tools)
• Strong problem-solving skills and a structured way of working
• Ability to multitask, prioritize, and manage workload, and to quickly learn new technologies, procedures, and applications
• Analytical mindset and strong problem-solving skills
• Able to work independently and be a proactive team player
• Motivated to learn and grow within the organization
• Passion for helping others and creating support experiences that exceed users' expectations
• Ability to work well in a team environment, contributing to a collaborative culture where people learn from one another and continuously improve processes for users

What we offer

• Full-time employment
• 100% remote
• Competitive salary — attractive compensation starting from $500 gross per month, with the potential for higher pay based on experience and performance
• Rotating shifts
• Stable job and career development opportunities
• Be part of a dynamic, highly motivated, and enthusiastic team. Please feel free to share this job posting with potential candidates, and if you have any specific qualifications or requirements in mind, don't hesitate to add them to the description.