Protection Against No-shows
Proven tools to minimize cancellations. Manage your business without the risk of profit loss due to client absence.
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What is No-show protection in EasyWeek?
No-show protection is a feature in EasyWeek that protects businesses from customers who do not turn up for their appointments. This feature allows businesses to set up rules that require customers to provide a deposit or full payment at the time of booking, reducing the risk of financial loss due to no-shows.
How can I set up No-show protection for my business on EasyWeek?
Setting up No-show protection on EasyWeek is easy. Simply go to your account settings, select the 'No-show protection' option, and follow the prompts to set up your preferred rules. You can choose to require a deposit or full payment at the time of booking, and specify the conditions under which a customer can cancel or reschedule without forfeiting their payment.
If a customer doesn't show up for their appointment, will I still be paid?
Yes, with the No-show protection feature, if a customer fails to show up for their appointment without appropriate cancellation or rescheduling, the payment they made at the time of booking is yours to keep.
Can I customize the No-show protection rules for different types of bookings?
Yes, EasyWeek allows you to set up different No-show protection rules for different types of bookings. This flexibility ensures that the policy can be tailored to suit the specific needs and risks associated with each type of booking.
What happens if a customer disputes a no-show fee?
If a customer disputes a no-show fee, we recommend that you communicate directly with the customer to resolve the issue. If you have followed your established No-show protection rules and the customer simply failed to show up for their appointment without proper cancellation or rescheduling, you are entitled to keep the payment.
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